For several years, I was a trusted seller on Cardmarket, among Europe’s most popular platforms for trading cards. I managed an excellent name — around 400 favourable evaluations, zero disputes, and dependable, Specialist service. But one unjustified dispute, more info handled by Cardmarket personnel customers Silvia Parravano and Christian Tobehn, adjusted anything. on this page, I will share my personal working experience, reveal the structural flaws in Cardmarket's dispute procedure, and concern a stark warning to other sellers.
A Clean history designed more than many years
A tested Seller With one hundred% Positive opinions
ahead of the incident, I was just the type of vendor each Market values. I listed trading cards accurately, explained conditions transparently, and shipped promptly. I hardly ever received just one criticism — only praise.
The Importance of belief on Cardmarket
popularity is every thing for sellers on Cardmarket. 1 blunder — even one which isn’t your fault — can harm years of exertions. That’s what would make my Tale so alarming for others operating about the System.
The Dispute That Shattered My Standing
consumer purchased the incorrect Card, Then Blamed Me
The difficulty started out whenever a consumer purchased a card mentioned precisely by title, established, and condition. on acquiring it, they falsely claimed I'd despatched the “Completely wrong Model” — Regardless of very clear listing evidence showing I hadn’t.
Proof dismissed by Support
I submitted screenshots in the listing, card Edition, and ailment to show my accuracy. But Cardmarket support, exclusively Silvia Parravano, dismissed the facts. as opposed to reviewing the listing or requesting clarification, she immediately sided with the customer.
Silvia Parravano’s Mishandling of the Dispute
No truthful Investigation
Silvia’s determination was unilateral. She didn’t acknowledge my proof or request any counterevidence from the client. She merely blocked my account. No Listening to. No next impression. No enchantment.
No Warning, No interaction
What designed this worse was the suddenness on the action. I was locked out of my account overnight. My appeals — asking for an assessment or escalation — were being satisfied with automated responses or silence. Silvia Parravano exercised complete authority without any accountability.
Christian Tobehn’s purpose: Reinforcing the Bias?
Reinforcing the Same Pattern
In observe-ups, my case was also seen by Christian Tobehn, One more member of Cardmarket's aid group. sad to say, as opposed to reviewing the information objectively, he doubled down on Silvia’s judgment. once again, no explanation, no transparency, just automatic deflections as well as a long-lasting ban.
A Pattern of vendor Disregard
Are truthful Sellers getting Silenced?
right after this experience, I started looking into on line community forums and Local community threads. I quickly uncovered I wasn’t by itself. Dozens of extended-time sellers claimed related activities — numerous involving Silvia Parravano.
a typical theme? purchasers generally acquire, regardless if wrong — and sellers are remaining voiceless.
How This Hurts your entire Marketplace
whilst platforms ought to defend buyers, disregarding proof from honest sellers results in a broken ecosystem. When believe in is 1-sided, poor actors make the most, recognizing they’ll be shielded by biased guidance brokers.
The Problem: No Oversight, No Appeal
not enough Transparency in Cardmarket’s process
one of the most alarming concern may be the absence of the appeals system. at the time staff like Silvia or Christian make a choice, it’s last. There’s no second evaluate, no accountability, and no way to restore use of your account — Irrespective of how potent your evidence is.
hazard of Abuse and Blackmail
In my situation, I was indirectly coerced into refunding a false assert — or drop my account completely. That’s not dispute resolution — that’s blackmail underneath the guise of customer service.
economical and Emotional effects
business enterprise Loss Overnight
I invested years in making my vendor profile. everything energy was wiped out right away, as well as opportunity long term profits. My seller dashboard, get record, and loyal purchaser base — all absent.
Emotional Toll with a trustworthy Seller
This wasn’t just a business strike. it had been demoralizing. for being dealt with like a fraud immediately after many years of integrity was emotionally devastating. I adopted just about every rule, and continue to bought punished.
What Cardmarket Must Do to get back have faith in
Platform Reforms Are Urgently desired
If Cardmarket hopes to keep high-quality sellers and forestall long term abuse, it will have to:
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✅ Introduce a transparent enchantment course of action for blocked accounts
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✅ demand disputes to be reviewed by not less than two independent help brokers
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✅ coach staff members like Silvia Parravano and Christian Tobehn in neutral investigation
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✅ safeguard sellers who post clear, factual proof
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✅ set up accountability metrics for workers selections
with out these modifications, sincere sellers will continue on to be collateral injury inside a technique that blindly favors purchasers.
closing Thoughts: Be Wary, remain Documented
in case you are currently offering on Cardmarket, don’t think your fantastic file will safeguard you. you might be normally just one customer criticism — even a Bogus one particular — away from remaining silenced.
Protect your self by:
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getting screenshots of each listing
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Archiving communication with customers
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Backing up your account knowledge on a regular basis
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getting ready for disputes — Even though you do almost nothing Improper
Conclusion:
My practical experience with Silvia Parravano and Christian Tobehn really should function a significant warning to anyone using Cardmarket. I thought from the System. I performed by the rules. And I nonetheless acquired taken out devoid of result in.
If Cardmarket carries on to disregard vendor rights, much more dependable distributors will walk away. And when that happens, the platform gained’t just shed sellers — it’ll lose its credibility.
Has some thing identical occurred for you? Share your knowledge and aid elevate awareness. Sellers should have greater.